Privacy Notice for Office & Window Cleaning
It is important for us to process and use your data only in accordance with the General Data Protection Regulation (“GDPR”, from the GDPR implementation date 25th May 2018) or, until GDPR implementation date, the Data Protection Act 1998, (collectively the “Data Protection Laws”) and your expectations, and to be transparent with you in how we process and use your data.This privacy notice will explain what data is collected, why it is collected, how the collected data is used and your options and rights regarding the collection of your personal data.
2. Who we are
We are a supplier providing Cleaning services, as set out on our website, to the facilities and premises owned by our clients. Formed by soldiers returning from the First World War, as a small family business over 100 years ago, we’ve grown our specialisms and expertise to offer a range of high quality, sustainable and internationally accredited services. As a private, family-owned business we are not like public limited companies. Where other companies must focus on meeting short term targets, our private ownership enables us to make long term investments. This means we have strong relationships with our clients and longevity in the services we provide to them. We are all about supporting our clients’ long-term vision and objectives. We work at the heart of our clients’ businesses, and our sector expertise means we can design sustainable service solutions that align with their business strategies.
3. What data we collect
In connection with the different ways we may interact with you and the various services that we provide, we collect the following categories of data:
• C1: Contact information, including name, address, telephone number and e-mail address.
• C2: Identity data, including gender and date of birth.
• C3: Communication data between you and us, including, e-mail communication, comments and reviews collected through surveys or posted on our channels and on social media platforms.
• C4: Digital information data collected when you visit our websites, applications or other digital platforms, including IP-addresses, browser data, traffic data, social media behaviour, and user patterns. regarding which newsletters you open, your location when opening them and whether you access any links inserted in the newsletters.
4. Where we collect your data from
Most of the data that we have about you are provided by you. We collect C3 and C4 data from our websites, applications and similar digital platforms.
5. Use of your information
Description: We use C1, C2 and C3 data to ensure that we can supply the goods or services you have requested. We may provide such information by electronic or other means.
Legal basis: We use such data as part of our business relationship. . Further, we use such data to provide you with other information necessary to fulfil our legitimate interests, including to ensure that we process invoices and to contact you, where necessary, concerning any orders and services you may place with Millards Cleaning Services Ltd.
Disclosure: We may disclose C1 and C2 data to our corporate partners, as they may need this information to communicate with you and to provide support and assistance.
Description: We use C1, C2 and C4 data to provide you with newsletters from us about our products and services.
Legal basis: Our use of such data is based on our legitimate interests in providing you with relevant information to promote our products and services. You may at any time opt out of receiving such information.
Disclosure: We may process your data to enable us to send you relevant information to promote our products services.
Description: We may carry out video surveillance on premises and store C4 data to prevent crime and ensure your safety.
Legal basis: We carry out video surveillance that is necessary to fulfil a legitimate interest which is to prevent crime and ensure your safety while you are on our premises.
Disclosure: We will not disclose video surveillance footage to third parties unless required by law or on request from authorities.
6. How long we store your data for
We will only store your data for as long as it is necessary to fulfil the purpose of the processing of your data.We will store C4 data as required by applicable law.We store video surveillance footage for a period of 48 hours. If we deem it necessary to deliver video surveillance footage to the police due to a criminal incident or similar, we may store the video surveillance footage for 30 days.
7. International transfer of data
Any electronic personal data transferred to countries or territories outside the UK and EU will only be placed on systems complying with measures giving equivalent protection of personal rights either through international agreements or contracts approved by the UK Government or the European Union.
Our website is also accessible from overseas so on occasion some personal data (for example in a newsletter or publication) may be accessed from overseas.Any electronic personal data transferred to countries or territories outside the UK and EU will only be placed on systems complying with measures giving equivalent protection of personal rights either through international agreements or contracts approved by the UK Government or the European Union.
8. Disclosure of your information
The information you provide to us will be held on our computer. Our staff then process information, fulfil and deliver orders and services, process payments and provide support services on our behalf.
If we pass your information to non-EEA/International organisations for processing on our behalf, we will ensure the appropriate level of protection is offered to your information, to ensure its protection as per the Data Protection Laws, while taking into account that the non-EEA country may not have equivalent data protection and privacy laws to the EEA.
Finally, if our business or part of it enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
We take appropriate measures to ensure that any personal data is kept secure, including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
10. How you can access, rectify or erase your data and file complaints
Under the General Data Protection Regulation, you have a number of important rights. In summary, those include rights to:
- require us to correct any mistakes in your information which we hold;
- require the erasure of personal data concerning you in certain situations;
- receive the personal data concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit the data to third parties in certain situations;
- object at any time to processing of personal data concerning you for direct marketing;
- object in certain other situations to our continued processing of your personal data;
- otherwise restrict our processing of your personal data in certain circumstances;
- claim compensation for damages caused by our breach of any data protection laws.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please contact us via the details below.
If you wish to make a complaint about how your personal data is being processed by Millards Cleaning Services Ltd Group (or third parties), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Millards Cleaning Services Ltd Group’s data protection representatives. Please see the relevant contact details below.
12. Millards Cleaning Services Ltd contact details
Millards Cleaning Services Ltd of 3rd floor, 28 Charing Cross Road London WC2H 0DB
Supervisory authority contact details: The Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, SK9 5AF, United Kingdom. Tel: +44 (0) 303 123 1113
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